In this guide
Refunds for courses sold through Systeme.io are set by you, the seller, not by a single built-in rule. You decide your refund policy, state it on your sales page, and handle each request through your payment processor. Details of how refunds are issued depend on the processor you connected, so confirm the current steps on the official Systeme.io site and in that processor's help pages.
Step by step: handling a refund request
- Check your own policy first. Look at what you promised on the sales page (for example, a time window or conditions). Honor what you published.
- Find the order. In your Systeme.io dashboard, look up the student's contact and their purchase record to confirm the product, date and amount.
- Issue the refund where the payment was taken. Refunds are typically made through the payment processor you connected. Check the current Systeme.io documentation to see whether it can be started from inside the platform for your setup.
- Remove or adjust access. A refund does not always remove course access automatically. Check the student's access and remove it manually if your policy says so.
- Tell the student. Confirm the refund in writing and mention that timing of the money arriving depends on their bank or card issuer.
Things to watch
- Payment plans and subscriptions: decide whether you refund only the last payment or everything paid so far, and make sure future charges are stopped.
- Fees: processors may or may not return their fees on refunds. Check your processor's terms rather than assuming.
- Affiliate sales: if an affiliate earned a commission on the sale, ask how that is adjusted. See running your own affiliate program.
- Coupons: a discounted sale is refunded at the amount actually paid. More on coupons and discount codes.
- Legal rules: consumer refund and cancellation rights vary by country and product type. If you are unsure what you must offer, consult a qualified professional.
Recommended for youSysteme.io Online Course Builder Review: Course Structure, Drip Content and Real LimitsTrade-offs of your policy choice
| Approach | Upside | Downside |
|---|---|---|
| Clear refund window | Builds buyer trust, may ease hesitation | Some buyers will use it |
| Strict no-refund | Predictable revenue | May reduce sales and may not be allowed everywhere |
| Case-by-case | Flexible | Inconsistent and harder to defend |
Related
Setting terms is easier when pricing is settled: see how to price an online course. To see how the platform handles courses overall, read the online course builder review, or the step-by-step launch guide.
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